Returns & Refunds

Every Amanda Era piece is made in small batches and prepared with care by our team. We hope your order arrives just as you imagined, but if something isn’t right, we’re always here to help.

If something arrives wrong

If your item arrives faulty, damaged in transit, or different from what you ordered, please email contact@amandaera.com within 7 days of delivery.

Please include your order number and a clear photo or short video showing the issue so we can assist you as quickly as possible.

We’ll refund the affected item in full. If the issue affects your entire order, we’ll also refund the original shipping fee.

In most cases, you won’t need to send the item back. If a return is required, we’ll let you know and guide you through the next steps.

    Lost or Undeliverable Packages

    If your package is lost by the carrier and the shipping address provided at checkout was correct, we’ll issue a full refund, including the original shipping fee.

    If a package cannot be delivered because the address was entered incorrectly, it was refused, or it remained unclaimed after repeated delivery attempts, the original shipping fee is non-refundable.

    If the package is returned to our studio, we’ll refund the value of the items once it arrives. International return shipments may take up to 60 days from the final delivery attempt. If the package is not returned to us, we’re unable to issue a refund for the items.

    Please double-check your name, address, postal code, and phone number before completing your order.

    Returns for Fit or Change of Mind

    You may request a return within 7 days of delivery, provided that the item is:

    • Unworn and unwashed
    • In its original condition
    • Returned with all tags still attached

    Please email contact@amandaera.com before sending anything back. We’ll confirm your request and provide the correct return address.

    Return shipping is paid by the customer, and the original shipping fee is non-refundable. We recommend using a tracked shipping service, as we can process your refund only after the returned package reaches our studio.

    Once the item arrives and has been inspected, we’ll refund the amount paid for the returned item.

    At this time, we’re unable to offer direct size exchanges for international orders. If you would like another size, you may return the original item for a refund and place a new order.

    Let Us Help You Find Your Size

    Every product page includes measurements for that particular piece. If you’re unsure which size to choose, send us your bust and waist measurements before ordering.

    You can reach us at contact@amandaera.com or send a DM to @amanda.era__ on Instagram. We’d be happy to help you find the loveliest fit.

    How to Contact Us

    When contacting us about an order, please include:

    • Your order number
    • A short description of the issue
    • A photo or short video, if the item is faulty or damaged

    We read every message ourselves and aim to reply within one business day, Monday through Friday.

    Refund Processing Time

    Once your refund has been approved, we’ll process it within 3 business days.

    Your bank or PayPal may take an additional 5–10 business days to display the refund, depending on their processing time.

    All refunds are issued to the original payment method used for the order.