Shipping & Delivery
At Amanda Era, we take care of every step ourselves. From designing and production to checking, packing, and shipping your order. Since we’re a small team, it sometimes takes us a little longer to prepare each order. But we just want to make sure everything looks its best before sending it your way. Here’s a quick look at the process and estimated timeline for international orders.
All in, most orders reach their destination about 2–3 weeks after you order if you are in the United States, and about 3 weeks for Europe, Asia, Oceania and our other destinations.
Find your shipping rate
We currently ship to 41 countries. Rates are shown in USD and are calculated by destination and the weight of the order.
North America 3 destinations
| Destination | 1 piece | 2-3 pieces |
|---|---|---|
| United States | $17 | $22 |
| Canada | $21 | $28 |
| Mexico | $19 | $24 |
Europe & UK 20 destinations
| Destination | 1 piece | 2-3 pieces |
|---|---|---|
| United Kingdom | $17 | $22 |
| Austria | $18 | $25 |
| Belgium | $18 | $25 |
| Croatia | $18 | $25 |
| Denmark | $18 | $25 |
| Estonia | $18 | $25 |
| Finland | $18 | $25 |
| France | $18 | $25 |
| Germany | $18 | $25 |
| Ireland | $18 | $25 |
| Italy | $18 | $25 |
| Netherlands | $18 | $25 |
| Norway | $18 | $25 |
| Poland | $18 | $25 |
| Portugal | $33 | $33 |
| Romania | $18 | $25 |
| Slovakia | $18 | $25 |
| Slovenia | $18 | $25 |
| Spain | $18 | $25 |
| Sweden | $18 | $25 |
Asia & Middle East 14 destinations
| Destination | 1 piece | 2-3 pieces |
|---|---|---|
| Cambodia | $15 | $18 |
| China | $9.50 | $9.50 |
| Hong Kong | $21 | $22 |
| India | $33 | $51 |
| Indonesia | $15 | $18 |
| Japan | $16 | $18 |
| Malaysia | $15 | $18 |
| Philippines | $15 | $18 |
| Singapore | $15 | $18 |
| South Korea | $10 | $12 |
| Taiwan | $48 | $48 |
| Thailand | $15 | $18 |
| United Arab Emirates | $55 | $85 |
| Vietnam | $1 | $1 |
Oceania 2 destinations
| Destination | 1-2 pieces | 2-4 pieces |
|---|---|---|
| Australia | $20 | $25 |
| New Zealand | $17 | $21 |
Other destinations2 destinations
| Destination | 1 piece | 2-3 pieces |
|---|---|---|
| Argentina | $33 | $33 |
| Armenia | $45 | $45 |
Note: Shipping fees are based on the total weight of your order, the shipping fee increases as you add more items.
If your country is not listed, send us an email or message us on Instagram before ordering. We will check the current courier route and quote you a shipping cost.
Order fulfillment process:
- Order placed. You will see a confirmation screen right away, and a confirmation email arrives shortly afterward.
- Order preparation — 3 to 5 business days. Your pieces are checked, pressed and packed by hand. Orders that include a pre-order piece take 14 to 18 business days; see below.
- Handover to our shipping partner — about 1-3 business days. Your package leaves our studio in Hanoi and is dispatched internationally.
- Tracking — within 1 to 3 business days of dispatch. We email you a tracking number and a tracking link. If it has not arrived, check your spam folder before writing to us.
- Delivery. Estimated times per region are below.
Estimated delivery times
| Destination | After dispatch | Total from order date |
|---|---|---|
| United States | 10–14 business days | about 2–3 weeks |
| Europe & United Kingdom | 12–15 business days | about 3–4 weeks |
| Asia | 10–12 business days | about 3 weeks |
| Canada, Mexico, Oceania & other destinations | 12–15 business days | about 3–4 weeks |
Please allow a few extra days around Lunar New Year, Christmas and other peak periods.
Customs, duties and taxes
The price you see at checkout is the price you pay. Import duties and taxes are covered by Amanda Era, so you should not be asked for anything extra when your package arrives.
Customs rules for international packages can change, and on rare occasions a carrier may still bill the recipient by mistake. If a carrier or customs authority asks you to pay an import charge, please contact us with the official notice first. If payment is required to release your package, keep the receipt and we will refund the charge in full.
Pre-order pieces
Some styles are sewn to order rather than kept in stock. If your order includes a pre-order piece, it is still being made, so preparation takes 10 to 14 business days instead of the usual 3 to 5, and the whole order is shipped together once every item is ready. In practice that adds about a week to the delivery estimates above.
If you would like to know the expected date for a particular piece, or you would rather have your in-stock items sent on ahead, email us before you order. Additional shipping charges may apply when in-stock and pre-order items are sent as two separate packages, and we will always tell you the cost before anything is sent.
If your tracking stops updating
International packages often sit without a scan for several days while they move between the export hub and your national postal service. This is normal and your package is usually still on its way.
If your tracking has not moved for 10 business days, or the estimated window above has passed, email us your order number at contact@amandaera.com and we will follow up with our shipping partner.
Wrong address or a package that cannot be delivered
Please check your name, street address, postal code and phone number carefully before you pay — once a package has left Vietnam we cannot change the address.
If a package is lost by the carrier and the address you gave was correct, we refund your order in full, including the shipping fee. If it cannot be delivered because the address was wrong, delivery was refused, or it went unclaimed, we refund the value of the items once the package comes back to our studio; the original shipping fee is not refundable in that case. The full policy is on our Returns & Refunds page.
Still have a question?
We read every message ourselves and aim to reply within one business day, Monday through Friday (GMT+7).
Email contact@amandaera.com · Instagram @amanda.era__ · More ways to reach us
